Shipping policy
SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy applies to orders placed with Atone Brewing, a trading name of Craft District Twente B.V.
ORDER PROCESSING
Orders are processed as soon as reasonably possible after payment has been confirmed. Delivery estimates are indicative and may vary during busy periods, public holidays or circumstances outside our control.
You will receive an email when your order has been dispatched or is ready for pickup.
SHIPPING WITHIN THE NETHERLANDS
Standard shipping within the Netherlands costs €9.95 per order.
The estimated delivery time is shown during checkout and is normally 3–5 working days. This estimate includes processing and transport but is not a guaranteed delivery date.
DELIVERY TO OTHER EU COUNTRIES
We only accept orders for countries and regions that are available during checkout. Available destinations, shipping charges and estimated delivery times are displayed before payment.
Delivery of alcoholic products may be restricted by local legislation, carrier requirements, age-verification rules or excise regulations. We reserve the right to cancel and fully refund an order if we cannot lawfully deliver it to the selected destination.
AGE VERIFICATION
Alcoholic products may only be purchased and received by persons aged 18 or older.
The recipient’s age and identity will be checked when required. A valid identification document must be presented upon request.
Alcohol orders will only be delivered to the address entered during checkout or to an authorised pickup point. They will not be left unattended, delivered to neighbours or handed to anyone under the age of 18.
If the required age or identity check cannot be completed, the order will not be handed over and may be returned to us.
FREE PICKUP
Free pickup is available from:
Craft District Enschede
Stadsgravenstraat 59
7511 ER Enschede
The Netherlands
Do not travel to the pickup location until you have received an email confirming that your order is ready.
Please bring your order confirmation and valid identification. Current opening hours are available on our Pickup & Delivery page.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately at contact@atonebrewing.com if an address needs to be corrected.
We cannot guarantee that an address can be changed after processing has begun. Additional costs caused by an incorrect or incomplete address may be charged where legally permitted.
DAMAGED OR MISSING ORDERS
Inspect the shipment after delivery. If an order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible at contact@atonebrewing.com.
Include your order number and clear photographs of the product and shipping packaging. We will investigate the issue and provide an appropriate solution.
CONTACT
Atone Brewing
Craft District Twente B.V.
Ooievaarsweg 7
7557 BA Hengelo
The Netherlands
Email: contact@atonebrewing.com
KvK: 98428241
VAT: NL868489463B01