Refund policy
RETURNS & REFUNDS POLICY
This Returns & Refunds Policy applies to purchases made from Atone Brewing, a trading name of Craft District Twente B.V.
RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the order.
To exercise your right of withdrawal, email contact@atonebrewing.com within this period. Clearly state that you wish to withdraw from your purchase and include:
• Your name
• Your order number
• The products you wish to return
• The date on which the order was received
After notifying us, you must return the products within 14 days.
RETURN CONDITIONS
Please return products carefully packaged and, where reasonably possible, in their original packaging.
You may inspect the products as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature and characteristics of the products.
Your statutory rights are not affected by this policy.
RETURN ADDRESS
Atone Brewing
Craft District Twente B.V.
Ooievaarsweg 7
7557 BA Hengelo
The Netherlands
Please do not return an order to our pickup location unless we have expressly agreed to this by email.
RETURN SHIPPING COSTS
The direct cost of returning an order is paid by the customer, unless the product was delivered incorrectly, damaged or defective.
We recommend using a tracked shipping service. The customer remains responsible for the return shipment until it has been received by us.
REFUNDS
If you withdraw from the complete order, we will refund the purchase price and the original standard delivery charge. Additional costs resulting from a more expensive delivery method chosen by the customer will not be refunded.
We will issue the refund within 14 days after receiving notice of withdrawal. We may withhold the refund until we have received the returned products or until you provide evidence that they have been sent back, whichever occurs first.
Refunds are issued using the original payment method unless expressly agreed otherwise.
If only part of an order is returned, the original delivery charge will not normally be refunded.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery. If a product is damaged, defective or incorrect, email contact@atonebrewing.com as soon as reasonably possible. Include your order number and clear photographs of the product and packaging.
We will assess the issue and provide an appropriate solution, such as replacement or refund. If the complaint is justified, Atone Brewing will cover the necessary return shipping costs.
CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been dispatched. Your statutory right of withdrawal remains unaffected.
EXCEPTIONS
The right of withdrawal may not apply where an applicable statutory exception exists, including products that deteriorate or expire rapidly. Any exception will only be applied where permitted by law.
CONTACT
Atone Brewing is a trading name of Craft District Twente B.V.
Email: contact@atonebrewing.com
KvK: 98428241
VAT: NL868489463B01